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Frequently Asked Questions
Not sure how to start your recovery? Browse our frequently asked questions below, filtered by whether you're a patient or an employer, to find quick answers about workers' compensation, auto injury, pain management, occupational health, and more.
Physical Exams
Bring a valid ID, any required paperwork from your employer, and a list of medications or relevant medical history. If you use glasses, contacts, or hearing aids, bring them for any vision or hearing tests. If diabetic, most recent A1C report. If you have sleep apnea, your current CPAP report.
We provide a variety of physical examinations, including pre-employment, post-offer, DOT (Department of Transportation), respirator clearance, annual wellness exams, and fit-for-duty evaluations.
Appointments are recommended to minimize wait times, but walk-ins may be available depending on location and service.
Most physicals and drug screens can be completed in about 30 minutes to 1 hour, depending on the type of exam and testing required.
Yes. We will securely send the results directly to your employer or the designated contact.
Workplace Injury
Report the injury to your employer and have them file an “Employer’s Report of Industrial Injury/Illness” (WC-1), as soon as possible.
Yes, if your injury occurred on the job, you should file a workers’ compensation claim to ensure you receive the medical care and benefits you’re entitled to. Our team can help you navigate this process.
If you were injured while performing work duties, you may be covered under Workers’ Compensation, which provides medical care at no cost through your employer’s insurance. We can help guide you through the process if you're unsure about your coverage.
As soon as possible! Delaying treatment can slow recovery and may impact your insurance claim.
During your first visit, you’ll meet with a provider who specializes in injury care. They will assess your condition, discuss your symptoms, and perform any necessary exams or tests. Based on the evaluation, you’ll receive a personalized treatment plan, which may include work restrictions, therapy recommendations, or follow-up care. If additional testing or specialist referrals are needed, we’ll guide you through the next steps to support your recovery.
This depends on the severity of your injury. Our goal is to provide effective treatment that helps you recover quickly and safely return to work. We’ll work with you and your employer to develop a suitable plan.
Recovery time depends on the type and severity of your injury. Our goal is to help you heal as quickly and safely as possible, whether that means modified work duties or follow-up care.
Some injuries don’t show symptoms right away, so it’s important to monitor your condition. If your symptoms worsen, schedule a follow-up appointment for further evaluation and treatment.
Yes! We work with both employees and employers to develop light-duty and modified work programs to help you return to work.
Yes, WorkStar works directly with employers, insurance carriers, and case managers to streamline the claims process. We provide medical documentation, work status updates, and treatment plans to support your recovery while keeping all necessary parties informed.
If your employer denies compensability, you should contact your nearest Disability Compensation Division (DCD) office and file an “Employee’s Claim for Workers’ Compensation Benefits” (WC-5).
If there are any issues which cannot be resolved by agreement, you may request for a hearing. A hearing will be held, and a decision will be rendered. If you or the employer/insurance carrier/adjuster disagrees with the decision, the decision may be appealed by filing a notice of appeal with the department within 20 calendar days after a copy has been sent to each party.
You should first obtain a treatment plan from your attending physician and have a copy sent to the employer. If the employer denies the treatment plan, you may request a hearing. The treatment plan from your attending physician is very important. Without the treatment plan, further treatment may not be authorized, and a hearing may not be scheduled.
Auto Injury
If an individual needs care after a motor vehicle accident, getting started is easy. Call us at (808) 676-5331, and our team will assist with appointment scheduling, required paperwork, and coordination with the appropriate insurance provider.
Yes, WorkStar works directly with insurance carriers to streamline the claims process. We provide medical documentation, work status updates, and treatment plans to support your recovery while keeping all necessary parties informed.
Yes! We work with both employees and employers to develop light-duty and modified work programs to help you return to work.
Some injuries don’t show symptoms right away, so it’s important to monitor your condition. If your symptoms worsen, schedule a follow-up appointment for further evaluation and treatment.
Recovery time depends on the type and severity of your injury. Our goal is to help you heal as quickly and safely as possible, whether that means set physical limitations or follow-up care.
During your first visit, you’ll meet with a provider who specializes in injury care. They will assess your condition, discuss your symptoms, and perform any necessary exams or tests. Based on the evaluation, you’ll receive a personalized treatment plan, which may include work restrictions, therapy recommendations, or follow-up care. If additional testing or specialist referrals are needed, we’ll guide you through the next steps to support your recovery.
As soon as possible! Delaying treatment can slow recovery and may impact your insurance claim.
No, motorcycles are not covered under Hawaii’s No-Fault (PIP) insurance. If you were injured in a motorcycle accident, medical coverage will need to come from your personal health insurance or other applicable policies.
This is the amount you’re responsible for paying out of pocket before your insurance covers costs under your PIP plan.
It’s a form that some health insurance companies require after an accident. They use it to confirm details about how the injury happened before they agree to cover treatment once your PIP benefits are used up.
Yes. You can use your personal health insurance or pay out of pocket to continue treatment.
No. Only the claimant (you) can obtain that information from your insurance adjuster.
No. Hawaii is a no-fault state. Your insurance covers you, regardless of who caused the accident.
Intervention Pain Management
You may resume light activities the same day, but avoid strenuous exercise for 24-48 hours. Some mild soreness at the injection site is normal and should improve within a couple of days. Our team will provide detailed aftercare instructions to help maximize your recovery.
Every patient responds differently. Some experience relief within hours, while others may notice improvement over a few days. The timing depends on the type of injection and the condition being treated.
For treatments that require precision, your specialized provider uses real-time X-ray or ultrasound guidance to follow the needle’s position and direct it exactly where it needs to go. This approach allows for accurate placement and better results.
Most patients tolerate the procedure very well. The numbing medication may cause a quick pinch and a brief burning sensation, which typically fades in about 30 seconds. Once numb, you shouldn't feel sharp pain, though some pressure or mild discomfort may occur during the injection.
No, all injections are performed with you fully awake. This is for your safety—being awake allows you to communicate any discomfort, making the procedure as safe and effective as possible. If injections were done while you were asleep, there would be a higher risk of injecting medication too quickly, which could cause complications like pressure injuries.
Occupational Health
WorkStar provides various occupational health services to help businesses maintain a safe, compliant, and productive workforce. Our services include medical examinations, injury management, drug screenings, medical surveillance, and more.
We provide medical exams, screenings, and testing that align with state and federal workplace safety standards, including OSHA and DOT requirements. Our occupational health services support employees from initial injury through recovery, helping them return to work quickly and safely.
Yes! We accept same-day appointments after receiving authorization, making it easy for employers to get their workers cleared for duty.
Turnaround times depend on the type of test. Many results are available within 24-48 hours, while some screenings, such as instant drug tests, may be ready the same day. Lab-based tests and specialized exams may take longer, but we strive to provide quick and efficient processing in most cases. If you need a specific timeline, our team can provide more details at the time of your appointment.
Yes! Every workplace is different, and we work with employers to develop health and safety programs that fit their specific needs, industry regulations, and workforce requirements.
Setting up an account is simple. Contact us at (808) 676-5331 or occmed@workstar.com, and our team will walk you through the process.
The Employer Portal (PrognoCIS) gives businesses access to employee test results, clearances, and billing in one place. This helps employers and HR teams keep track of workforce health efficiently.
We offer both options! Employees can visit our Kapolei and Honolulu locations, or we can arrange on-site services for larger groups to minimize disruption to your business.
We provide medical exams, screenings, and testing that align with state and federal workplace safety standards, including OSHA and DOT requirements.
To schedule an appointment, call (808) 676-5331 to speak with our team or email occmed@workstar.com with the employee's details and requested services. If you’re a new employer partner, contact us to discuss your company’s occupational health needs, and we’ll help set up a streamlined process for future appointments.